Delivery and payment


  • We offer free delivery of all our products by DPD courier service.
  • We accept payment through all major credit and debit cards, including Visa, Mastercard and PayPal.
  • Once your order has been shipped, you will receive a tracking number via email from our courier. You can use this number to track your package through the carrier’s website.
  • Most orders are delivered within 1-2 business days. Some floor access hatches may be out of stock, so if you are pressed for time, please contact us before placing your order to arrange a delivery date.

Floor access hatches

Most of our floor access hatches are made to order and we aim to deliver them within 5-10 working days from Order (during weekday working hours only). Please note we keep in stock some of the most popular sizes and they are available to next day delivery. If you need your floor access hatch as soon as possible please check delivery times with our customer support team. Just give a quick call to +48 516 346 454 or drop an email to to request the delivery dates for your product.

Custom size product

The lead time for all custom size products is up to 10 working days. You can check the delivery time with our customer support.

All deliveries are made by way of courier and require a signature. Products will usually be delivered between the hours of 8:00 a.m. and 6:00 p.m. Monday to Friday only. Please assist us by ensuring that someone will be available to sign for the goods during this time. Please let us know if you have any specific delivery requirements including site restrictions/access requirements to avoid delivery delays or cancellations.

Please note that we cannot guarantee any delivery dates or times and we will not be held responsible for any losses incurred due to late deliveries. We recommend refraining from any installation work until the goods have been safely received and inspected. This will avoid any potential loss or inconvenience.

If you have any further questions please contact our customer support on